Australian Credit Licence No.: 382952
This policy has been developed to appropriately acknowledge the importance of, and assist in providing a framework for, the appropriate level of protection for consumer identification and credit information protection. The policy represents Fox Finance Group Pty Ltd’s (and its businesses Fox Car Loans, Fox Home Loans, Fox Business Loans and Fox Wealth Solutions) commitment to compliance with the privacy laws and privacy code obligations, as a credit assistance provider.
We provide this policy in accordance with the Privacy Act, detailing the lawful approach we take in the collection of information in our role as credit assistance providers and in regard to the management and use of all information collected from our potential consumers and actual consumer, and all subsequent dealings with consumer representatives, credit reporting bodies, and other entities listed in this policy.
In the course of our business, we provide assistance in regard to consumer credit, as defined in the Privacy Act. This credit being requested wholly or primarily for personal, family, or household purposes and, as a matter of business policy, no other use unless authorised.
Please note, this credit being requested wholly or primarily for personal, family and/or household purposes, or primarily for business purposes.
In the course of our business we seek to establish your credit worthiness. That means:
(a) your eligibility to be provided with consumer credit;
(b) your history in relation to consumer credit; and
(c) your capacity to repay an amount of consumer credit, if we were to successfully proceed to facilitate a loan for you.
In accordance with the industry’s mandatory Credit Reporting Privacy Code, Obligation 5.1, we collect and hold credit reporting information, credit identification information, credit capacity information and personal information collected and held under Section 18 of the Privacy Act prior to 12 March 2014 and, thereafter, under PART 111A of the Privacy Act.
In accordance with Section 6 of the Privacy Act, we may collect and hold the following personal information:
Explanation of some of the key elements listed above is as follows.
To assist in protecting you against identity theft and to assist in reducing the opportunity for fraud, we may ask you for some or all of the following identification information:
We collect and hold consumer credit liability information, including:
During the course of our conduct of a preliminary assessment to determine your suitability for a loan, the following information about you as a consumer may be collected and held:
We may collect and hold information about any repayment that was, or is overdue, under Section 88 of the National Credit Code, Regulation 86 of the National Consumer Credit Protection Regulations 2010 and Section 6Q of the Privacy Act.
We collect credit information from 6 possible sources:
Please note, depending on circumstances, we may choose not to seek information from all these sources to assess your application.
In all circumstances, we take reasonable steps to protect your information from misuse, loss, interference, unauthorised access, modification or unauthorised disclosure. Hard copies are held in a locked environment, with other security protection after business hours and electronic copies are held in a secure environment, with the application of appropriate passwords and other computer and software security techniques.
We use several overseas based service providers to store information, which involves the transfer of consumer identification and/or credit information from us to that provider. These providers are located in the USA & Philippines
We provide information to and request information from Equfax, a credit reporting body. If you have a need to contact that body, the contact details are:
Telephone: 13 83 32
You may contact the body if:
(a) you believe that the information they have on their file about you needs amendment or correction; and/or
(b) you want the body to hold off disclosing any information from the their file about you because, on reasonable grounds, you believe that you have been, or are likely to be, a victim of fraud; and/or
(c) you do not want the body to use their credit reporting information for the purposes of pre-screening for direct marketing by a credit provider.
This information transfer is permitted under Division 2 of Part 111A of the Privacy Act 2012. The information involved is the credit-related personal information that a credit reporting body may provide about you, to assist us to assess your credit worthiness. This information is relevant for use in establishing your eligibility for consumer credit.
Please note that the company may contract with Veda to have part or all of this information provided, from time to time, in accordance with company policy. This information has been provided to Veda by credit providers with whom you have had contact, and includes:
(a) information about you after you turned 18, except identification information;
(b) credit applied for and/or supplied in Australia;
(c) your repayment history; and
(d) any default information.
In accordance with Section 21G, we use credit eligibility information for the following purposes:
We will disclose this information to:
First contact our office, either via phone: 1300 665 906, email email@example.com, or post to Suite 13, The Corporate Centre, 13 Norval Ct, Maroochydore, Qld, 4558.
In accordance with Section 21T and Code Obligation 19, at your request, we will:
(a) give you access to any credit information we hold about you;
(b) respond to your request within a reasonable period and provide the access within 30 days of your request;
(c) provide the information in a clear manner and provide reasonable explanations and summaries of the information, to assist you to understand the impact of the information; and
(d) deny access, only if such would be unlawful, required under Australian law, or by a court or tribunal, or would prejudice an official enforcement body investigation.
Following your successful request, access will be provided by the Privacy Compliance Manager, who will facilitate the provision of a print out of your information stored in the Fox Finance Group Specialist Storage System. This print out may be emailed, faxed or posted to you. Any denial of access will be in writing, with the reason/s explained and details of the company’s internal disputes resolution process, relevant external resolution scheme and the Australian Privacy Commission, to which you may lodge a complaint if not satisfied with the company’s explanation.
Once you have inspected the personal credit information we hold on file about you, you may inform our Privacy Compliance Manager if you have discovered any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.
The Privacy Compliance Manager will be pleased to amend the file within 30 days but, in most cases, will require appropriate evidence from you to support your request. Please note that, in the exercise of this correction duty, the Privacy Compliance Manager is lawfully entitled to consult with a credit reporting body and/or relevant credit provider. You, and any entity consulted in the process, will be informed in writing of any correction.
Here are your options to make a complaint:
Sydney NSW 2001
Phone: 02 9284 9753
Enquiries: 1300 363 992 or;
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
Phone: 02 9273 8400
Fax: 02 9261 2798
Australian Financial Complaints Authority, or AFCA after 1st November 2018
Telephone: 1800 931 678 (free call) 1.
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
There is no charge for lodging a complaint.
We will write to you acknowledging receipt of the complaint. After appropriate investigation, the Privacy Manager will write to you as soon as practicable after a decision has been reached, outlining the decision and the reasons for reaching it.
as a Financial Services Group helping customers Australia wide
of processed applications for everyday Australians and SME businesses
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