First contact the Privacy Compliance Manager, Sharon Wells, phone: 1300 665 906, email email@example.com, post to Suite 13, The Corporate Centre, 13 Norval Ct, Maroochydore, Qld, 4558, or fax no. 1300 665 990.
In accordance with Section 21T and Code Obligation 19, at your request, we will:
(a) give you access to any credit information we hold about you;
(b) respond to your request within a reasonable period and provide the access within 30 days of your request;
(c) provide the information in a clear manner and provide reasonable explanations and summaries of the information, to assist you to understand the impact of the information; and
(d) deny access, only if such would be unlawful, required under Australian law, or by a court or tribunal, or would prejudice an official enforcement body investigation.
Following your successful request, access will be provided by the Privacy Compliance Manager, who will facilitate the provision of a print out of your information stored in the Fox Finance Group Specialist Storage System. This print out may be emailed, faxed or posted to you. Any denial of access will be in writing, with the reason/s explained and details of the company's internal disputes resolution process, relevant external resolution scheme and the Australian Privacy Commission, to which you may lodge a complaint if not satisfied with the company's explanation.